HELP

Answers to your Questions

support@nativecos.com

TOP QUESTIONS

How harmful is aluminum?

The short answer is that no one really knows how harmful aluminum is to your body. Some studies have linked aluminum to terrible maladies, including breast cancer, kidney disease and Alzheimer’s. That’s why deodorant that contains aluminum tells you to consult a doctor if you have kidney disease. We created Native Deodorant because deodorant is applied daily to a sensitive area of your body, and we wanted a safe and healthy alternative as compared to the existing options. 

What's the difference between deodorant and anti-perspirant?

Anti-perspirant prevents you from sweating. That is, the aluminum contained in anti-perspirant acts as a plug on your body’s sweat ducts and prevents you from sweating and releasing other toxins. Deodorant works by eliminating and absorbing the moisture and odors associated with sweat.

What does switching to Native Deodorant feel like?

After two weeks of use, Native Deodorant will feel cleaner and less toxic than traditional deodorants. We recommend you use it for two weeks because that is the amount of time your body will require to purge itself of the aluminum and other chemicals that remain under your arm after you make the switch.  

Native Deodorant is applied easily and will offer you a full day of protection.

Is Native Deodorant for men or women?

Native Deodorant is designed to be used by both men and women. 

Is Native Deodorant cruelty-free?

Yes, Native Deodorant is cruelty-free.  We never test on animals, except humans.

Does it take time to adjust after I switch deodorants?

It will take your body about two weeks to purge the aluminum and other chemicals you have stored in your underarm, and adjust to Native Deodorant. We know that’s a long time, but we think it’s worth it so stick with it!

How much is shipping? (it's free!)

Shipping is free on all orders!

What is your return policy?

We love the deodorants we make and think you will, too.

If you don’t enjoy your first package from Native, let us know so that we can help you return or exchange your products within 30 days of receipt for a full refund.

In fact, we’re so confident that you’ll love Native that we’ll even cover the cost of return shipping if you choose not to keep your first package.

Where do you ship?

We ship to all 50 states. We will be shipping to Canada shortly. 

What does it mean to subscribe to Native Deodorant?

A subscription to Native Deodorant allows you to receive one bar or multiple bars of Native Deodorant at a consistent frequency. This way, you never run out of Native! Native Deodorant is $12 per deodorant if you purchase indivdiually, or $10 per deodorant if you subscribe.

First things first, please note that you are not obligated to subscribe to Native Deodorant when making a purchase. You can purchase bars individually or opt-in and subscribe. By default, you are not subscribed to Native Deodorant. In order to subscribe, simply check the “SUBSCRIBE & SAVE 17%” checkbox on the CART page as you checkout. Please note that certain items, such as seasonal scents, are not available through a subscription, since they are available only for a limited time.

Once you have subscribed, you will be in complete control of your subscription. You can change the scents you receive, the frequency you receive them or even your next shipping date at anytime. In addition, you can update your address, cancel your subscription, or skip a shipment at anytime simply by logging into your account.

Still have questions? Shoot us an email at support@nativecos.com and we can help!

TOP QUESTIONS

How harmful is aluminum?

The short answer is that no one really knows how harmful aluminum is to your body. Some studies have linked aluminum to terrible maladies, including breast cancer, kidney disease and Alzheimer’s. That’s why deodorant that contains aluminum tells you to consult a doctor if you have kidney disease. We created Native Deodorant because deodorant is applied daily to a sensitive area of your body, and we wanted a safe and healthy alternative as compared to the existing options. 

What's the difference between deodorant and anti-perspirant?

Anti-perspirant prevents you from sweating. That is, the aluminum contained in anti-perspirant acts as a plug on your body’s sweat ducts and prevents you from sweating and releasing other toxins. Deodorant works by eliminating and absorbing the moisture and odors associated with sweat.

What does switching to Native Deodorant feel like?

After two weeks of use, Native Deodorant will feel cleaner and less toxic than traditional deodorants. We recommend you use it for two weeks because that is the amount of time your body will require to purge itself of the aluminum and other chemicals that remain under your arm after you make the switch.  

Native Deodorant is applied easily and will offer you a full day of protection.

Is Native Deodorant for men or women?

Native Deodorant is designed to be used by both men and women. 

Is Native Deodorant cruelty-free?

Yes, Native Deodorant is cruelty-free.  We never test on animals, except humans.

How much is shipping? (it's free!)

Shipping is free on all orders!

Does it take time to adjust after I switch deodorants?

It will take your body about two weeks to purge the aluminum and other chemicals you have stored in your underarm, and adjust to Native Deodorant. We know that’s a long time, but we think it’s worth it so stick with it!

What is your return policy?

We love the deodorants we make and think you will, too.

If you don’t enjoy your first package from Native, let us know so that we can help you return or exchange your products within 30 days of receipt for a full refund.

In fact, we’re so confident that you’ll love Native that we’ll even cover the cost of return shipping if you choose not to keep your first package.

Where do you ship?

We ship to all 50 states. We will be shipping to Canada shortly. 

What does it mean to subscribe to Native Deodorant?

A subscription to Native Deodorant allows you to receive one bar or multiple bars of Native Deodorant at a consistent frequency. This way, you never run out of Native! Native Deodorant is $12 per deodorant if you purchase indivdiually, or $10 per deodorant if you subscribe.

First things first, please note that you are not obligated to subscribe to Native Deodorant when making a purchase. You can purchase bars individually or opt-in and subscribe. By default, you are not subscribed to Native Deodorant. In order to subscribe, simply check the “SUBSCRIBE & SAVE 17%” checkbox on the CART page as you checkout. Please note that certain items, such as seasonal scents, are not available through a subscription, since they are available only for a limited time.

Once you have subscribed, you will be in complete control of your subscription. You can change the scents you receive, the frequency you receive them or even your next shipping date at anytime. In addition, you can update your address, cancel your subscription, or skip a shipment at anytime simply by logging into your account.

Still have questions? Shoot us an email at support@nativecos.com and we can help!

INGREDIENTS

What are the ingredients used to make Native Deodorant?

We use caprylic/capric triglyceride (which is a fancy way of saying fractionated coconut oil), arrowroot powder, stearyl alcohol, baking soda, shea butter, coconut oil, hydrogenated castor oil, polyglycerol-3 beeswax (which is a fancy way of saying cera bellina wax), jojoba esters, tocopherol (which is a fancy way of saying Vitamin E), L. acidophilus (which is a natural bacteria found in your body already), dextrose, glyceryl caprylate, glyceryl undecylenate.
Our scented deodorants include oils. Lavender & Rose is made with Lavender Oil and Geranium Oil. Eucalyptus & Mint is made with Eucalyptus Oil and Spearmint Oil. Citrus & Herbal Musk is made with Citrus Oils and a blend of proprietary herbal oils. Coconut & Vanilla is made with Coconut Oil and Vanilla Oil. Due to FDA recommendations, we use the term “fragrance” to refer to these oils.

Does Native Deodorant contain aluminum?

No. Native Deodorant is aluminum-free.

Does Native Deodorant contain parabens?

No. Native Deodorant is paraben-free.

Does Native Deodorant contain phthalates?

No. Native Deodorant is phthalate-free.

Does Native Deodorant contain talc?

No. Native Deodorant is talc-free.

Where is it made?

Native Deodorant is made in the United States and ships to you from California.

What if I have a baking soda allergy?

We formulated our Cotton & Lily scent specifically for those who are sensitive to baking soda. The formula for this scent doesn’t contain baking soda. You can check it out here!

Is Native Deodorant gluten-free?

Yes. Native Deodorant is gluten-free.

INGREDIENTS

What are the ingredients used to make Native Deodorant?

We use arrowroot powder, baking soda, coconut oil, shea butter, caprylic/capric triglyceride (which is a fancy way of saying fractionated coconut oil), beeswax, polyglycerol-3 beeswax (which is a fancy way of saying cera bellina wax), tocopherol (which is a fancy way of saying Vitamin E), and acidophilus (which is a natural bacteria found in your body already).

Our scented deodorants include oils. Lavender & Rose is made with Lavender Oil and Geranium Oil. Eucalyptus & Mint is made with Eucalyptus Oil and Spearmint Oil. Citrus & Herbal Musk is made with Citrus Oils and a blend of proprietary herbal oils. Coconut & Vanilla is made with Coconut Oil and Vanilla Oil. Due to FDA recommendations, we use the term “fragrance” to refer to these oils.

Does Native Deodorant contain aluminum?

No. Native Deodorant is aluminum-free.

Does Native Deodorant contain parabens?

No. Native Deodorant is paraben-free.

Does Native Deodorant contain phthalates?

No. Native Deodorant is phthalate-free.

Does Native Deodorant contain talc?

No.  Native Deodorant is talc-free.

Where is it made?

Native Deodorant is made in the United States and ships to you from California.

What if I have a baking soda allergy?

We formulated our Cotton & Lily scent specifically for those who are sensitive to baking soda. The formula for this scent doesn’t contain baking soda. You can check it out here!

Is Native Deodorant gluten-free?

Yes. Native Deodorant is gluten-free.

SHIPPING & RETURNS

How much is shipping? (it's free!)

Shipping is free on all orders!

How can I track my order?

You can track your order with your order number here.

Please note that it often takes USPS 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that you order has shipped and is on its way to you! You should be able to see an update on USPS’s systems within 2 business days of shipment. 

Can I expedite my order?

Yes! Shoot us an email and we’ll help!

What is your return policy?

We love the deodorants we make and think you will, too.

If you don’t enjoy your first package from Native, let us know so that we can help you return or exchange your products within 30 days of receipt for a full refund.

In fact, we’re so confident that you’ll love Native that we’ll even cover the cost of return shipping if you choose not to keep your first package.

How long will it take to get my package?

We ship within one to three business days from California.  Depending on where you live, you will receive your package within one to seven business days after we ship. During periods of warm weather, we may hold your package for up to 7 days in order to ensure product quality.

Do you allow for exchanges?

Yes! You may request an exchange within 30 days of receiving your first order of Native Deodorant.

If you are interested in exchanging your deodorant, send a note to support@nativecos.com. Please note that exchanging your deodorant will void the return policy.

SHIPPING & RETURNS

How much is shipping? (it's free!)

Shipping is free on all orders!

How can I track my order?

You can track your order here.

Please note that it often takes USPS 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that you order has shipped and is on its way to you! You should be able to see an update on USPS’s systems within 2 business days of shipment. 

Can I expedite my order?

Yes! Shoot us an email and we’ll help!

What is your return policy?

We love the deodorants we make and think you will, too.

If you don’t enjoy your first package from Native, let us know so that we can help you return or exchange your products within 30 days of receipt for a full refund.

In fact, we’re so confident that you’ll love Native that we’ll even cover the cost of return shipping if you choose not to keep your first package.

How long will it take to get my package?

We ship within one to three business days from California.  Depending on where you live, you will receive your package within one to seven business days after we ship. During periods of warm weather, we may hold your package for up to 7 days in order to ensure product quality

Do you allow for exchanges?

Yes! Exchanges are available on your first order from Native for 30 days after you receive your package.

If you are interested in exchanging your deodorant, send a note to support@nativecos.com. Please note that exchanging your deodorant will void the return policy.

Got more questions? Contact us.